17be Privacy Policy — Your Information Is Protected

Table of Contents & Introduction

0 Introduction

17be operates a safe, transparent, and responsible online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy ("Policy") provides a detailed description of the information collected from you while using our website https://17be.lat, how it is used, and your rights.

By using 17be's services, you are agreeing to the terms described in this Policy. This Policy should be read together with 17be's Terms & Conditions and Responsible Gaming Policy.

This policy has been recently updated. We will notify you by email of any significant changes.

Data Collection & Use

1 Types of Information Collected

While using the 17be platform, we may collect the following types of information:

Identity Information: Your name, date of birth, national ID number or passport number (for identity verification).
Contact Information: Email address, mobile number.
Financial Information: Your payment method details (bKash, Nagad, Rocket, or Upay account information), transaction history, and balance information.
Account Activity Information: Login times, game play history, bet amounts, win/loss records, and bonus usage details.
Technical Information: IP address, browser type and version, operating system, device identifier, referrer URL, and session data.
Communication Records: Records of your conversations with our support team (via live chat or email).

2 How Information Is Collected

We collect your information through various methods:

Directly Provided Information: Information you provide yourself during account creation, login, deposit, or withdrawal.
Automatically Collected Information: Information automatically collected through cookies, web beacons, and similar technologies when you visit our platform.
Through Third Parties: Information received via payment processors and identity verification services.

We only collect information that is necessary. No additional information is collected without your consent.

Data Use & Sharing

3 Purpose of Using Information

17be uses the collected information for the following legitimate purposes:

Account Management: To create, manage, and secure your account.
Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
Identity Verification (KYC): To confirm your identity and age (21+) in compliance with applicable laws.
Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
Customer Support: To respond to your questions, complaints, and support requests.
Personalized Experience: To analyze your gaming history and display relevant games and offers.
Responsible Gaming: To detect unusual playing patterns and activate responsible gaming tools.
Technical Improvement: To improve the platform's performance, security, and user experience.
Legal Compliance: To comply with applicable laws and regulations.

4 Sharing Information with Third Parties

17be does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:

Payment Service Providers: Relevant information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
Identity Verification Services: With authorized verification services to complete KYC.
Technology Partners: Game software providers and technology providers that assist in platform operations.
Legal Authorities: To government or law enforcement agencies pursuant to a court order or legal obligation.
Business Transfers: In the event of a merger, acquisition, or sale of assets — you will be notified in advance in such circumstances.

When sharing information with third parties, we ensure contractual protections are in place and only provide the minimum necessary information.

Cookies & Data Security

5 Cookies & Tracking Technologies

The 17be website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make our site more functional and user-friendly.

We use the following types of cookies:

Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions and ensuring security.
Functional Cookies: To remember your preferences, language settings, and personalized account features.
Analytics Cookies: To analyze site usage patterns and improve service quality. This information is aggregated and anonymized.
Security Cookies: To detect and prevent fraudulent activity.

You can control or decline cookies by changing your browser settings. However, disabling essential cookies may affect some important features of the site.

6 Data Security Measures

17be applies industry-standard technical and organizational measures to protect your personal information:

SSL Encryption: All communications on our site are protected by SSL/TLS encryption, keeping your data secure during transmission.
Data Encryption: Stored sensitive information is kept in encrypted form.
Access Controls: Only authorized personnel have access to user data, and every access is logged.
Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in our systems.
Firewall & Intrusion Detection: Advanced technologies are used to prevent unauthorized access and cyber attacks.
Secure Payment Processing: All financial transactions are conducted through secure encrypted channels.

Data transmission over the internet cannot be made completely secure. We make every effort to ensure maximum protection, but in the event of a data breach, we will notify you immediately in accordance with applicable law.

Data Retention & Your Rights

7 Data Retention Period

17be retains different types of information for different periods based on necessity:

Account Information: Retained while the account is active and for a minimum of five years after closure, due to legal obligations.
Financial Transaction Records: For a minimum of five years in accordance with applicable financial regulations.
Communication Records: Customer service-related communications for a maximum of three years.
Technical Log Data: Generally for 90 to 180 days.
Marketing Preferences: Until you withdraw your consent.

Once the defined retention period has ended, data is securely deleted or anonymized.

8 User Rights

As a user of the 17be platform, you have the following rights over your personal information:

Right to Know: The right to know what information we hold about you and how it is used.
Right of Access: The right to receive a copy of your personal information.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
Right to Data Portability: The right to receive your information in a structured, readable format.
Right to Object: The right to object to the use of your information for direct marketing purposes.

To exercise these rights, contact us at [email protected]. We will make every effort to respond within a reasonable time after receiving your request.

Minors, Policy Changes & Contact

9 Privacy of Minors

17be is a platform exclusively for adults. Only persons aged 21 or older are permitted to open an account and play on this site.

We do not intentionally collect information from anyone under the age of 21. The age verification process (KYC) ensures that only adults can use our platform.

If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

10 Changes to This Policy

17be may update this Privacy Policy from time to time. Reasons for changes may include:

New legal or regulatory requirements.
Significant changes to our services.
Improvements to best practices in data protection.
Technical changes.

For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after changes will be considered as your acceptance of the updated policy.

We recommend that you visit this page regularly to stay up to date with the latest privacy policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise your data rights, contact us in the following ways:

Email: [email protected]
Live Chat: Available 24/7 through the live chat on our platform.
Support Languages: Bengali and English.

We are committed to responding to your requests as quickly and effectively as possible.

You can also find answers to common questions on our FAQ page and learn more about safe gaming on the Responsible Gaming page.

17be's Privacy Policy